Turn Slack feedback into product insights — automatically
Connect a Slack channel and PMRead pulls customer messages, CSM threads, and support escalations directly into your insight dashboard. No copy-paste.
How it works
1. Connect your Slack workspace
Provide your Slack bot token (xoxb-...) from a Slack app with read permissions on the channels you want to ingest. No OAuth dance — paste the token directly in PMRead.
2. Choose a channel and project
Select which Slack channel to pull from (#customer-feedback, #support-escalations, #csm-channel) and which PMRead project to add the insights to.
3. Insights extracted automatically
PMRead pulls the last N messages (up to 1,000), runs AI extraction, and adds pain points, feature requests, and bug reports to your insight dashboard — deduplicated and frequency-ranked.
Why it matters
Stop losing signal in #customer-feedback
Customer feedback posted in Slack is read once, reacted to, and forgotten. PMRead turns that stream into a structured insight board — so a comment from 3 months ago that 12 customers echoed gets surfaced when you're writing the PRD.
CSM channel → roadmap input
CSMs often know what's blocking enterprise accounts before PMs do. Ingest the CSM channel and PMRead extracts the product signals buried in status updates and escalation threads.
Frequency-ranked across all sources
Slack insights are merged with insights from uploaded transcripts, PDFs, and GitHub. If the same request appears in 3 Slack threads and 2 customer calls, PMRead surfaces it with a frequency count of 5 — not as 5 separate items.
Setup guide
Create a Slack app in your workspace
Go to api.slack.com/apps → Create New App → From Scratch. Name it anything (e.g. 'PMRead Bot'). Add OAuth scope: channels:history, channels:read, groups:history, groups:read.
Install the app and copy the bot token
In your Slack app settings → Install App → Install to Workspace. Copy the Bot User OAuth Token (starts with xoxb-).
Invite the bot to your channel
In Slack, open the channel you want to ingest and type /invite @YourBotName. The bot needs to be a member to read messages.
Paste the token in PMRead
In your PMRead project, open the Ingest tab → Slack → paste your bot token, enter the channel name (without #), and click Ingest.
Frequently asked questions
What permissions does the Slack bot need?
channels:history and channels:read for public channels. groups:history and groups:read for private channels. No write permissions are needed — PMRead only reads.
Does PMRead store my Slack messages?
PMRead stores the extracted insight text, not the raw messages. The formatted message text used for extraction is discarded after processing. Review our privacy policy for details.
How often can I re-ingest a channel?
As often as you like. Each ingest pulls the latest N messages. If you run it weekly, you get a rolling feed of fresh customer signal in your insight dashboard.
Can I ingest multiple channels into the same project?
Yes. Run the Slack ingest flow multiple times with different channels — #customer-feedback, #support-escalations, #csm-updates — all into the same project. Insights are merged and deduplicated.
Is Slack ingestion available on the free plan?
No. Slack ingestion requires a Pro plan (₹1,699/mo or $19/mo). The free tier supports file uploads and insight extraction but not external source connections.
Try PMRead free — no credit card required
Start on the free tier. Upgrade to Pro when you're ready to connect Slack.
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